SPARC support
Tell us what happened.
For the quickest help, use the support form inside SPARC. It connects your message to your account and gives you a reference you can copy and revisit.
Use the app when you can
Open Settings, choose Contact support or Report a bug, describe the issue, and send it when you are online. If you lose connection, SPARC keeps the unfinished message as a draft on your device.
- Open Settings in SPARC.
- Choose Contact support or Report a bug.
- Send the message and keep the SP-... reference.
Can’t open the app?
Email us from the address connected to your SPARC account. Include a short description, your existing ticket reference if you have one, and the app version or device model when relevant.
Never send your password, one-time code, full card number, or card security code.
Email support@sparc.ngBefore you send
Useful answers
Do I need internet to contact support?
You can write and keep an unfinished support draft offline. Sending it requires a connection because SPARC creates a private support ticket and emails a receipt.
What is the SP- reference?
It is the public reference for your support case. SPARC shows it after a successful submission, saves the case in your support history, and includes it in the email receipt. Use it when following up.
I paid but my Season Pass did not appear. What should I send?
Send the Paystack payment reference, the approximate time of payment, and the email connected to your SPARC account. Do not send card details or banking credentials.
Can support delete my account?
Yes, after verifying account ownership. The fastest self-service route is inside SPARC. See the account-deletion page for both options.